ABU DHABI, The Abu Dhabi Government Call Centre handled over 900,000 calls during the current year, and its employees have recorded over 3 million cases in its case management system, while receiving a customer satisfaction rating of 88 percent.
The centre, which has an Emiratisation rate of 100 percent, is the first integrated connection point between the Abu Dhabi Government and its customers, and is part of the Smart Solutions and Services Authority. It is also a unique government centre, in terms of its diverse services and its case and quality management.
These statistics were presented during the visit of an executive delegation from the authority, led by Dr. Rawdha Saeed Al Saadi, Director-General of the Authority. The visit aimed to witness the efforts of the centre's employees and discuss their success in making the community and customers happy, as well as to improve their satisfaction and explore their suggestions on possible improvements and future advantages.
During his tour of the centre, Dr. Al Saadi responded to calls from customers and listened to their needs and requirements. He also praised the efforts of the centre's employees to provide the best services, in light of their belief in making customers happy, as well as in carrying out the vision of the Abu Dhabi Government to realise the value of its employees and their work to provide the best services to customers.
Source: Emirates News Agency