EXCELLENCE DIPLOMA CANDIDATES EXAMINE CUSTOMER SERVICE PRACTICES AT EMIRATES PALACE

The third batch of candidates enrolled in the Customer Service Excellence Diploma program at the Ministry of the Interior, reviewed the best customer service practices, during a recent visit to the Emirates Palace in Abu Dhabi.

Colonel Nasser Khadem Al Kaabi, Head of the Customer Service Department at the General Directorate of Strategy and Performance Development at the General Secretariat of H.H Deputy Prime Minister and Minister of the Interior's Office, stressed the ministry's keenness to provide participants in the program with practical expertise and theoretical applications; and to acquaint them with advanced international best standards in the field of customer service.

Furthermore, he explained that the specialized diploma is a top priority for the ministry, by which it seeks to achieve new distinguished levels of customer service and mark a qualitative leap in implementing a set of standards, notably improving human resources via a scientific approach that is supervised by experts in human development.

According to Colonel Al Kaabi, the training program was been designed according to the latest international practices and standards in customer service based on the criteria of the Emirates Government Service Excellence Program. "The program aims to qualify front line employees and government service providers and hone their skills and expertise in order to enhance the customer service process across the country," he continued.

The police leadership has issued its directives to allocate 50 percent of the diploma seats to Emirati employees of the MoI's strategic partners in both government and private sectors; out of its firm belief in the Integration Doctrine between government institutions and the private sector; and the importance of effective partnership in promoting progress in society and improving government services in the UAE.

Source: UAE Ministry of Interior