Seasoned Customer Experience Business Leader to Drive Continued Growth in MENA Region

DUBAI, United Arab Emirates, Feb. 14, 2016 /PRNewswire — TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced the appointment of  Dr. Abdul Malik Al-Jaber as President and Managing Partner, Peppers & Rogers Group Middle East. Dr. Al-Jaber brings decades of customer experience leadership and regional expertise to the role.

TeleTech Holdings, Inc.

Peppers & Rogers Group has operated in the MENA region for several decades as a thought leader in customer strategy consulting and execution. Part of TeleTech Consulting, Peppers & Rogers Group has delivered exceptional results for clients in the GCC, Middle East and Turkey in telecommunications, retail, financial services and government verticals.

“To succeed in this increasingly competitive marketplace, brands all over the globe are focusing on delivering exceptional customer experiences. Our Peppers & Rogers Group consulting teams are working side by side with senior leaders in every industry to design and deliver strategies that are increasing customer loyalty and lifetime value,” explained Ken Tuchman, Chairman and CEO, TeleTech. “We are happy to welcome Dr. Al-Jaber to our global team. The MENA region is important to our overall strategy and we are committed to its continued growth,” Tuchman concluded.

Prior to joining Peppers & Rogers Group, Dr. Al-Jaber served as chairman and CEO of Middle East Payment Services.  Previously he was CEO of Zain Jordan, CEO of Zain Levant, COO of Zain Group, Vice Chairman and CEO of Patel Group. In addition, he served on the board of key establishments like Cairo Amman Bank, PADICO, VTEL and other leading companies.

“The MENA region presents an exciting opportunity for growth for TeleTech and Peppers & Rogers Group,” commented Al-Jaber. “With a prestigious client base, an innovative assortment of customer experience solutions, and a solid track record of delivering business outcomes to many of the leading brands in the market, we are uniquely positioned for success.” Al-Jaber concluded, “I look forward to partnering with both new and existing clients to deliver customer experience excellence and exceptional business results.”

Dr. Al-Jaber will be based at the Peppers & Rogers Group regional headquarters, Dubai Media City, Al Thuraya Tower 2 – Office 1503.

For more than two decades, Peppers & Rogers Group has been helping organizations across the globe build long-term, valuable relationships with their customers. Founded in 1993 by Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group invented the term 1to1® to illustrate the importance of treating different customers differently, and transformed the concepts into practical methodologies to drive financial results. In recent years, as part of TeleTech Consulting, Peppers & Rogers Group has broadened its strategy capabilities with implementation expertise across operational excellence, technology optimization, organizational readiness and training, and sophisticated analytics.

TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech’s 41,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit

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